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Click & Collect

We are excited to announce that we are trialling a Click & Collect service at Briscoes. Due to this being a trail period, Click & Collect is currently only available for collection from our Briscoes Botany store in Auckland.

We hope to have this available at other stores soon. However, in the meantime if you do not live in Auckland please bear with us as we work through this trial period so we can deliver the best possible service for all future Click & Collect orders at Briscoes stores.

How does Click & Collect work

In your shopping cart you will have an option to select your delivery method, either ‘Click & Collect’ or 'Home Delivery'.

When 'Click & Collect' is selected, a drop down menu will appear where you will be able to select your collection store. Once the collection store is chosen, you can then 'Proceed to Checkout'.

  • Can somebody else pick up my order?

  • Once you are in the ‘Billing & Delivery’ section you will have the option to nominate a person who will be collecting this order if you cannot.
    NOTE: For security purposes we will only be able to hand over the order at the collection, with appropriate ID, to:
    • The person who placed the order
    • The nominated collector
  • How much does Click & Collect cost?

  • All Click & Collect orders are free of any freight costs.
  • What are the collection times for Click & Collect?

  • Click & Collect orders take the same length of time as our standard home delivery, 3-5 business days.

    This is due to some Click & Collect orders being sent from one of our other distribution centres based across the country. If your order is being sent from another distribution centre, it will depend how close the distribution centre that your order will be coming from is to your selected collection store. The above factors will contribute to the time it will take for your Click & Collect order to be ready for collection.
  • What do I need to bring with me to collect my order when using Click & Collect?

  • Click & Collect orders must be collected by either the person who placed the order or by the nominated person. For security purposes please ensure you bring the below:

    • Order Number
    • Vaild Photo ID*

    *Please note that upon collection your photo ID type & number will be recorded for security purposes

  • What happens when I don't collect my order?

  • If you cannot collect your order within 7 days of it arriving at your chosen collection store, please contact our Customer Service team on 0800 274 726.

    Should you fail to collect your order after 14 days of it arriving at your nominated collection store the order will be cancelled and a refund will be processed back onto the card that was used to place the original order.

Need Assistance?

0800 - 274 - 726

Calling Hours

Mon - Friday: 8am - 6pm

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