Welcome to Briscoes Customer Care.
Where is my order? I haven’t received an update.
We’re currently experiencing unprecedented demand for products on our website and our current delivery time frame is 10-14 working days (this excludes weekends and public holidays). You will receive your tracking number as soon as your order has been dispatched. Please bear in mind we’re experiencing some delays in tracking and scans being updated.
Customers are also welcomed to re-purchase the item instore if it's urgent and once the online purchase has arrived, they can return it that for a full refund.
I received my order but it’s damaged, missing an item or incorrect, what should I do?
We apologise for any inconvenience this has caused, we take care in sending out our products but understand sometimes damage or mistakes can occur. Under Alert level 3 we’re working hard to replace damaged, missing and incorrectly provided items.
If you have experienced one of the above then please complete the contact us form below and we can organise for a replacement to be sent out to you.
I selected the incorrect size, colour or style. I'd like to return it. What's your returns policy?
For the safety of our customers and employees we’re unable to receive back returns under Alert Level 3. For your convenience we have extended our returns timeframe to 60 days. Once we move to Alert Level 2 you will be able to process your return as per below:
You will be able to bring your item into any one of our stores for either a refund or exchange provided it meets our usual returns policy guidelines. Please ensure you read through our full returns policy here. Alternatively under Alert Level 2, if you’re unable to get into store we will be able to arrange a collection of your item for you free of charge. To arrange this, please get in contact with us once we move to Alert Level 2.
You will be able to bring your item into any one of our stores for either a refund or exchange provided it meets our usual returns policy guidelines. Please
I have not received my confirmation email, what should I do?
We’re currently aware of a delay in our order confirmation emails being sent. As we’re currently seeing high demand on our website, these can take up to 24 hours to be delivered. If you have not received your confirmation email after this time then please Contact Us here.
I’ve purchased an item and it’s now cheaper, can I get a refund of the difference?
We understand it can be frustrating to see an item go on sale right after you’ve purchased it. To ensure you shop with peace of mind we will gladly refund the difference* of any items if you find them at a lower price on our website within 30 days. Please note this process can only be completed over the phone and we’re unable to process these via email.
*If you have purchased using an alternative payment provider (Afterpay, Oxipay, Laybuy) the difference will be given via a form of Gift Voucher.