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Delivery
**Due to extremely high demand, orders may take up to 5 additional working days to be delivered**
Standard Delivery*
Cost: $5
Delivery within 3-5 business days
(+ 2 extra business days for rural delivery)
Oversized Delivery
Cost: $75
Delivery within 3-7 business days
(+ 2 extra business days for rural delivery)
*excludes delivery to the outer islands - (Chatham Islands, Steward Island, Kawau Island, Waiheke Island, Matakana Island, Great Barrier Island & d’Urville Island) which will incur additional costs. Unfortunately, we do not delivery to PO Boxes.
Coronavirus (COVID-19) Delivery Update
In light of the Coronavirus (COVID-19) outbreak, our primary priority is the health and well-being of our people and our customers. As a result we have temporarily updated our delivery protocols to limit interaction between courier and receiver, and we will be enacting a blanket Authority to Leave policy.
To minimise physical contact, couriers will be required to leave customer parcels at a safe location, out of public sighting at the designated delivery address.
If a signature is required, couriers will be required to take a photo as proof of delivery, if they are able to leave the parcel in a safe and secure place. Otherwise, the item will be available for collection from your local depot.
Every measure and control is being taken to ensure there is no impact on service levels and we are focused on delivering a reliable service to customers.
If you have any concerns, please contact our customer services team here.
Where do I find my tracking number?
What courier service do you use?
We are partnered with Aramex (formerly Fastway Couriers), making sure your items are delivered to you successfully.
Can I deliver to a P.O. Box address?
Unfortunately we are unable to deliver to P.O. Box addresses.
Can I change my delivery address after I have placed my order?
Yes you can and the sooner the better. Once your order has left our distribution centre it will be more difficult to change the address and there is a possibility it will get delivered before the change can be made. To change your delivery address, please contact our Customer Service team.
Can I pick my order up from a local store?
We are excited to announce that we are trialling a Click & Collect service at Briscoes Due to this being a trial period, Click & Collect is not available in all of our Briscoes stores. To view a list of our Click & Collect stores click here.
Can I cancel my order?
Yes, you may cancel your order or part of your order any time prior to it being collected by the courier, please contact our Customer Service team to do so. However, once it has left the distribution centre with the courier it will need to be treated as a return – please visit our 'Returns' section for further details.
Do you deliver outside of New Zealand?
At this stage we do not deliver outside of New Zealand.
How do I know if my item is oversized?
For orders that include large/heavy items, the delivery charge will be $75 per order to one address. This delivery charge is stated at the top of the long description of the large/heavy product and at the check out.
