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GET IN TOUCH

0800 274 7263

Calling Hours

Mon - Fri: 8.00am - 6.00pm
Sat - Sun: 9:00am - 4:30pm


Click here to email us

GET IN TOUCH

0800 274 7263

Calling Hours

Mon - Fri: 8.00am - 6.00pm
Sat - Sun: 9:00am - 4:30pm


Click here to email us

Frequently Asked Questions

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Website & Payment Assistance

3D Secure is an additional layer of security to make online shopping transactions safer, by authenticating a cardholder's identity at the time of purchase.

3D Secure is an additional layer of security to make online shopping transactions safer, by authenticating a cardholder's identity at the time of purchase.

Yes.  The appearance of the pop-up screen and questions may differ from bank to bank, it is an authentication process set up by your bank, if in doubt, please contact your bank directly.

3D Secure has been unable to authenticate your transaction. This can happen due to a number of reasons, most of which sit with individual banks. Please contact your bank who administrates 3D Secure.

Yes - Our commercial team will be able to assist with the best prices when ordering in bulk.

 

They can be reached directly on 0800 473 235.

Unfortunately commercial accounts can only be used in-store, via email or through our commercial team directly.

 

They can be reached directly on 0800 473 235.

No, sorry we do not do delivery to P.O. Box addresses.

 

We only deliver to residential or business addresses.

We offer payment via all major credit cards. We also offer Afterpay, Laybuy and Humm.

 

Alternative payment methods are also available in-store.

Yes we do, please select the relevant payment option on the payment page.

Unfortunately we currently are unable to process payment using gift vouchers online. We hope to have this functionality available to you in the future.

 

If the stock is only available online, order online as per normal and once your items are delivered, take the packing slip in store along with your voucher and we will be happy to refund you for the order in exchange for your voucher.

Currently, we're unable to process Prezzy cards online, we are only able to accept these in-store.

Unfortunately, we're unable to process ASB True Rewards online, these are only available in-store.

Gift vouchers which have been unused do not have an expiry date. We will accept these despite the validity stating 1 year.

This delivery charge is stated at the top of the long description of the large/heavy product and at the check out.

 

For orders that include large/heavy items, the delivery charge will be $75 per order to one address.

 

Our large items are sent with delivery partner TOLL.

Often times we sell out of stock online, and so remove the product view from our website until we can restock.

 

We offer a large range of our products on our website however sometimes these will still be available in your local store. Please contact our customer services team if you would like more information on this.

The website currently shows stock which is available in our web stores. This may differ to stock that is available in your local store.


For full information of in-store availability, please contact our customer services team.

From time-to-time we may release coupon codes for deals. In order to hear first for these deals please sign up to email alerts on our website.

 

You do not require a coupon code to proceed with purchases.

Yes, we take payment over the phone for purchases. Please call the customer services team in order to make payment.


Please note, your local store are unable to place orders over the phone.

Yes - please find your local store using our store finder or contact our Customer Service Team to check stock availability.

If an item sells out and it is in your cart then the item will be removed.

 

This very rarely happens but can occur during busy sale periods or on clearance product.

Yes - the staff in the store will be happy to assist you to place the order from online in the store.

Please contact your local store on our store finder. Or call our customer services team who will be able to look into this for you.

if you open the last mailer email you received from us, scroll down to the bottom and you will see an option in red that says 'Manage preferences or unsubscribe'.

 

Follow that link and you will be able to unsubscribe or manage the emails you receive from us.

Please try to reset the password by clicking on Forgot password. You will receive an email with a link to re-enter your password.

 

If you are still unable to log in, the customer services team will be able to provide you with a temporary password.

If this happens and has not changed over to the completion page after 5 minutes, please exit out of the page.

 

Please check your bank statement to see if any successful charges were taken or check your nominated email for a confirmation.

 

If there is no confirmation and no funds are taken from your account then please place the order again. If you are unable to find the confirmation and money has been taken, please get in contact with us.

The option to select a specific colour for items in the assorted range is not available.

 

If you have selected this item online this means we cannot request or guarantee which colour you will receive.

 

If you wish to select your specific colour you can exchange the colour once the order is received and this will need to be done in store.

Due to a website upgrade earlier in the year, unfortunately old order history was not transferred over.

 

Please contact our Customer Service Team as they will be able to help find details from old orders for you.

When an item is added to your cart, everything is stored in a "shopping cart" which can be located on the top right corner of the page.

At this stage we're unable to make changes on the order recently placed. We could offer to cancel the order and you can place another order for the correct size/color of item. Once order is cancelled you will receive a refund in 3 to 5 business days on your card. Alternatively, you could wait until the item arrives, and can return to store or can call us back for return and exchange.

Unfortunately you are unable to place orders for items/product outside of New Zealand.

Unfortunately we do not accept paypal.

Please be advised that in order to process an online order we do require a New Zealand address for both shipping and billing.

 

We are unable to process your order if they are not.

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