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 Serta Frequently Asked Questions

To make navigating the mattress landscape easier, we’ve compiled a list of the most commonly asked questions. Following this guide will help take the guesswork out of buying Serta mattresses so you’re one step closer to a better night’s sleep.

You can unpack your Serta Mattress in four easy steps. Click Here to find out how.

It can take up to 30 days for your body to adjust to your new mattress and the support it provides.

Unfortunately, once released from the packaging, it cannot be re-compressed back into the box.

Yes there is! Rest easy with a 5 year warranty on the Perfect Sleeper mattress and Cloud Topper.

There’s a lot of reasons why we make our mattresses here in New Zealand. One of those reasons is so we know EXACTLY what is going into our mattresses. All of our mattresses are made in New Zealand to New Zealand standards, and you can rest assured they are made with the highest quality materials to provide long-lasting comfort night and night.

Rotating your mattress every two weeks for the first four months, then every three months thereafter helps ensure that your mattress is wearing evenly across the sleep surface.11-266222.png

As a guide Serta Perfect Sleeper mattresses can support approximately up to 150kgs per person.

Mattress toppers are a great option to add extra comfort to your bed without having to buy a whole new bed. It's easy to place and use your mattress topper, just follow these tips:

  • Firstly, remove any sheets or mattress protectors from your bed.
  • As the Serta mattress toppers are made with memory foam, you'll need to unpack your new topper and allow it to expand fully.
  • Once, fully expanded, position your mattress topper directly on top of your mattress so that it's centred.
  • Fit your skirting around your mattress to secure the topper in place.
  • Finally, put your any protectors, sheets or bedding you need. Voila! Get ready for a softer sleep on your "new" bed.

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Each of our mattress toppers add a soft super-plush feel to any mattress. We achieve this comfy and supportive feel through our open cell NZ made high density memory foam.

Comfort preference is very personal. When you shop for a topper, take your time and either lie down on it or give it a good squeeze to determine what feels best for you. Our mattress toppers are around 5cm deep to not add too much height but still provide the moulded comfort and support your body needs.

Yes you can! Our topper covers are machine washable to keep your mattress topper fresh and clean.

Tossing, turning and waking up throughout the night can be attributed to how hot or cold your body gets while you're asleep. If you're struggling to sleep because of this, you'll wake up feeling groggy with aches and pains. The difference is in the name, if you feel like you're too cold, you might be a cold sleeper and you might need a little more padding on your bed to warm you up. And, if you get too hot in the night (most commonly felt in summer) or you wake up in a sweat, you'll need to find ways to regulate your temperature. Our Serta Gel-Infused Memory Foam Topper is another option that helps to manage excess body heat while you sleep.

Yes it is to use to use an electric blanket in conjunction with our mattresses and toppers.

A good quality mattress should last 8-10 years however you may need to replace your mattress more frequently as your sleep requirements change. Over time you may find that you’re not getting the same quality of sleep you used to. Changes in quality of sleep can be due to wear and tear on your mattress, but can also be due to physiological changes or changes in your sleep environment. If your mattress is less than 8-10 years old and you’re finding you’re not sleeping as well as you used to, it may be worth adding a new topper to increase the comfort layers.

Your Serta Topper has been designed with the Serta+Connect system to ensure it stays where it should on top of your mattress.

Connecting Your Serta Topper to a Serta+Connect Enabled Mattress

  • Locate the Serta+Connect pads on the underside of your mattress
  • Locate the straps on your Serta topper and separate the two sides of the Serta+Connect pads at the end of the straps
  • Connect the Serta+Connect pads from your Serta topper with the pads on the underside of your mattress, ensuring that there is no slack when the topper is sitting in its final proper position

Connecting Your Serta Topper to a Regular Mattress

  • Placing your Serta topper on your bed, measure the approximate location the straps on your Serta topper will reach under your mattress
  • Remove the film covering the adhesive side of the pads at the end of the straps
  • Using the adhesive, connect the Serta+Connect pads to the underside of your mattress, ensuring that there is no slack in the straps when the topper is sitting in its final proper position